FORÊ
FORÊ / HELP · QUESTIONS

Questions,
answered plainly.

Including the one people are too polite to ask.

Is this a real paper card?

No. Every seal is a digital file. You receive a card PNG, a phone wallpaper, a print-ready frame file, a printable PDF at 63 × 88 mm, and a gift PDF with a blank message page. If you want something to hold, print it — the files are made for that.

How fast do I get it?

Instantly. The card unlocks on the site the moment PayPal confirms payment, and a download link goes to the email you paid with. Usually under a minute. Nothing ships, so there is no shipping cost and no customs.

Does it actually work? Does it bring luck?

The paper does not do anything. You do. A fúwén is a ritual object: something to hold while you decide what you are actually asking for. We do not predict your future, cure anything, or guarantee an outcome. What people report is quieter than luck — a minute of attention, a decision made, a thing finally said out loud.

Is this religious? Do I have to believe in anything?

No. The seals draw on Chinese brush practice and the old custom of writing a blessing and keeping it close. You do not need a belief system to use one. Sincerity, not doctrine, is the only requirement — and that is a Chinese idea, not a religious one.

Can I choose a specific seal?

Yes. A blind pull ($6.99) lets the pool choose for you. A chosen seal ($14.99) lets you pick by name from the Codex. A three-pull set ($16.99) is the usual gift. The Collection Pack ($24.99) unlocks twelve.

Can I print it, frame it, use it as a wallpaper?

Yes — print it, frame it, set it as your lock screen, tuck the printed card into a book, give the printed card to a friend. All personal use is included.

Can I resell it or use it commercially?

No. Designs, stories, and files are original works and stay under copyright. You may not resell, redistribute, bundle, or use them in products you sell. Printing one for a friend as a gift is fine; printing fifty to sell is not.

I lost the email. How do I get my files again?

Sign in and open My Cards — every seal you unlocked stays there permanently. If you checked out as a guest, the confirmation email has a one-time link to set a password. If both are gone, email hello@forerui.com from the address you paid with.

What is your refund policy?

If the files are wrong, corrupted, or never arrived, we fix or refund — no argument. Because digital goods cannot be returned, change-of-mind refunds are handled case by case within 30 days. Full detail on the refund policy page.

Do you ship anything?

No. There is no physical product and no shipping fee, to any country. If you want a printed card, print the PDF locally — it is set up for that.

Still unsure?

Start with the free Codex — read all 124 seals and their stories before you spend anything. Or write to us; a person answers.